Terms of service

Last updated: November 6, 2025

Important Notice: This English translation of the Terms and Conditions is provided for informational purposes only. The German version constitutes the legally binding version. In the event of any discrepancy, inconsistency or conflict between the English and German versions, the German version shall prevail.

Table of Contents

1. Scope of the Terms and Conditions

  • These Terms and Conditions ("Terms") govern the business relationship between Kaffeerösterei Gewinner (Beanwatch is a trademark of Kaffeerösterei Gewinner), represented by its owner Joscha Gewinner (hereinafter referred to as the "Provider"), and the purchaser of the Provider's products (hereinafter referred to as the "Customer").
  • Any references to persons apply equally to all genders. For reasons of readability, gender-specific language has not been used throughout these Terms.
  • Any terms and conditions of the Customer that deviate from these Terms shall not be recognized, even if the Provider performs services without objection, unless the Provider has expressly agreed to the validity of such deviating terms.
  • A "Consumer" within the meaning of these Terms is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity.
  • An "Entrepreneur" within the meaning of these Terms is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or independent professional activity.
  • A "Product" within the meaning of these Terms is any good, service or other performance offered by the Provider, including any accessories and accompanying documentation, which forms the subject matter of the contract between the Provider and the Customer based on the product description provided to the Customer or any other agreement.

2. General Information on Offers and Orders

  • The presentation of products in the shop, on websites, in digital or printed brochures, catalogs or comparable product presentations of the Provider does not constitute a legally binding offer, but rather an invitation for the Customer to place an order and thereby submit an offer.
  • Customers are responsible for ensuring that the information they provide is accurate and for informing the Provider of any changes where necessary for the fulfillment of the contract. In particular, Customers must ensure that the email addresses and delivery addresses provided are correct and that any circumstances preventing receipt of communications for which the Customer is responsible are appropriately taken into account (e.g. by checking the spam folder of the email software used).

3. Ordering Process and Conclusion of Contract

  • The Customer may select products offered by the Provider and place them in a virtual shopping cart. Within the shopping cart, the selected products may be modified or removed. The Customer may then proceed to complete the ordering process.
  • By clicking the button that completes the ordering process, the Customer submits a binding offer to purchase the products contained in the shopping cart.

4. Contract Text and Contract Language

  • The Provider stores the contract text and makes it available to Customers in text form (e.g. by email or in printed form together with the order delivery). Before submitting an order, the Customer may print the contract text using the browser’s print function or save the webpage using the browser’s save function.
  • If Customers have created a customer account, they may view their orders within their account area. The complete contract text is not accessible within the account area.
  • The contract language is German. Contracts may be concluded in this language.

5. Customer Account

  • The Provider offers Customers a customer account. Within the customer account, Customers can access information regarding their orders and customer data stored by the Provider. The information stored in the customer account is not publicly accessible.
  • Customers may also place orders as guests without creating a customer account.
  • Customers are required to provide accurate information in their customer account and to update such information whenever circumstances change and such updates are necessary (e.g. a new email address or postal address before placing an order). Customers are responsible for any disadvantages arising from inaccurate information.
  • Customers are responsible for their customer accounts within their sphere of influence and to the extent reasonably expected. Customers must exercise the utmost care when using account credentials and take all necessary measures to ensure confidential and secure handling of access data and to prevent disclosure to third parties. Customers must notify the Provider immediately if there is reason to believe that a third party has obtained access credentials and/or is misusing the customer account.
  • The customer account may only be used in accordance with applicable law, particularly regulations protecting third-party rights, and in accordance with these Terms using the access interfaces and technical means provided by the Provider. Any other form of use, especially through external software such as bots or crawlers, is prohibited.
  • Customers may terminate their customer account at any time. The Provider may terminate the customer account at any time by giving reasonable notice, generally two weeks. Such termination must be reasonable for the Customer. The Provider reserves the right to terminate customer accounts for extraordinary reasons.
  • Upon termination, the customer account and all information stored therein will no longer be available to the Customer. It is the Customer’s responsibility to secure any data before terminating the customer account.

6. Information on Prices and Shipping Costs

  • Unless otherwise stated, all prices are total prices and include the applicable statutory value added tax (VAT).
  • Any delivery and shipping charges in addition to the purchase price will be communicated or linked in the respective product description and before completion of the order.

7. Payment Methods and Payment Terms

  • When using financial institutions and other payment service providers, the respective terms and conditions and privacy policies of those providers shall additionally apply. Customers are requested to review these provisions and notices, as well as any information provided during the payment process. This is particularly important because the availability of payment methods and the processing of payments may depend on agreements between the Customer and the financial institution or payment service provider (e.g. spending limits, geographic restrictions, verification procedures, etc.).
  • The Customer shall ensure that all requirements necessary for successful payment using the selected payment method are fulfilled. This includes, in particular, sufficient funds in bank accounts or other payment accounts, registration, identity verification and authorization with payment services, as well as confirmation of transactions.
  • If a payment cannot be completed or is reversed due to insufficient funds, incorrect bank details provided by the Customer, or an unjustified objection by the Customer, the Customer shall bear any resulting fees, provided that the Customer is responsible for the failed or reversed transaction and, in the case of a SEPA transfer, was informed of the transfer in due time (so-called "Pre-Notification").
  • Credit Card Payment: By placing an order, Customers provide their credit card details. The Customer's credit card will be charged immediately after completion of the order and authorization of the Customer as the lawful cardholder.
  • PayPal: Payment is processed through the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg ("PayPal") using the PayPal payment method selected by the Customer. Customers are redirected directly to PayPal at the end of the ordering process. For Customers with a PayPal account, the following terms apply: https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. For Customers using PayPal services without a PayPal account, the following terms apply: https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. Overview of all PayPal terms: https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.
  • PayPal Express: The Customer pays the amount due using PayPal's transaction process.
  • PayPal Plus (PayPal): The Customer must have a PayPal account and pays the amount due using PayPal's transaction process.
  • PayPal Plus (Direct Debit): The Customer may pay via PayPal's direct debit procedure even without a PayPal account. The Customer grants PayPal a SEPA direct debit mandate. By granting the SEPA direct debit mandate, PayPal is authorized to initiate the payment transaction, resulting in an automatic debit from the Customer's bank account. The Customer will be informed about the debit date (so-called "Pre-Notification").
  • PayPal Plus (Credit Card): The Customer may pay by credit card via PayPal even without a PayPal account. The Customer must identify themselves as the lawful cardholder before the payment transaction is processed and the Customer's account is charged.
  • PayPal Installment Payments: Installment payments via PayPal require successful verification of the Customer's address and creditworthiness by PayPal. The Provider assigns its payment claim against the Customer to PayPal. A debt-discharging payment can only be made to PayPal in accordance with PayPal's terms and conditions.
  • Within PayPal's "Checkout" payment method, the Provider may use third-party payment service providers for payment processing. The conditions communicated by the respective Checkout payment service provider shall apply. If the Provider offers invoice purchases or installment payments via a Checkout payment service provider, successful address and creditworthiness verification may be required. The Provider assigns the payment claim to the Checkout payment service provider. A debt-discharging payment can only be made to the Checkout payment service provider in accordance with its terms and payment conditions. Where payment is made by SEPA direct debit, the Customer must grant a SEPA direct debit mandate to the Checkout payment service provider. By granting such mandate, the Checkout payment service provider is authorized to initiate the payment transaction and debit the Customer's bank account automatically. The Customer will be informed about the debit date (so-called "Pre-Notification").
  • Apple Pay: Use of Apple Pay requires prior registration for this payment method. Payment transactions are processed in accordance with the Apple Pay terms communicated to the Customer during the ordering process. Further information: https://www.apple.com/apple-pay/.
  • Google Pay: Use of Google Pay requires prior registration for this payment method. Payment transactions are processed in accordance with the Google Pay terms communicated to the Customer during the ordering process. Further information: https://pay.google.com.

8. Delivery and Product Availability

  • Ordered goods will be delivered to the delivery address specified by the Customer unless otherwise agreed.
  • If a payment service provider is used and a delivery address is stored with that provider, and such address is communicated to the Provider through the use of the payment method, the goods will be delivered to that alternative delivery address.
  • If delivery of the goods fails despite three delivery attempts due to circumstances attributable to the Customer, the Provider may withdraw from the contract. Any payments already made will be refunded to the Customer without undue delay.
  • If the ordered goods are unavailable because the Provider has not been supplied by its own supplier through no fault of its own, despite reasonable efforts to ensure supply, the Provider may withdraw from the contract. In such a case, the Provider will inform the Customer without delay and may offer a comparable product. If no comparable product is available, or if the Customer does not wish to receive a comparable product, any payments already made will be refunded without undue delay.
  • Customers are requested to report any obvious transport damage immediately to the transport company or carrier, or alternatively to notify us of such transport damage. Failure to do so does not affect the statutory rights of Customers who are Consumers, including warranty and withdrawal rights.

9. Promotional Vouchers

  • "Promotional Vouchers" are vouchers issued free of charge by the Provider as part of promotional campaigns (e.g. percentage discounts or fixed-amount discounts). Vouchers purchased by Customers that represent a specific monetary or material value are not considered Promotional Vouchers.
  • Promotional Vouchers may only be redeemed under the conditions communicated, subject to any restrictions such as applicability to specific product groups, frequency of use, and within the stated validity period.
  • Unless otherwise specified, Promotional Vouchers cannot be combined with other Promotional Vouchers.
  • Promotional Vouchers issued by the Provider may only be redeemed with the Provider.
  • If the value of a Promotional Voucher exceeds the value of the order, the voucher will only be applied up to the order value. Any remaining balance will not be paid out.

10. Right of Withdrawal

  • Information regarding the Consumer's right of withdrawal is set out in the Provider's Withdrawal Policy.
  • The right of withdrawal does not apply to Consumers who, at the time of conclusion of the contract and delivery, have their residence, habitual residence or delivery address outside a Member State of the European Union (EU) or the European Economic Area (EEA) and who are not nationals of such Member States.
  • Nothing in these Terms shall limit any statutory rights of withdrawal, cancellation, termination, warranty, defect claims or other mandatory consumer rights, nor any related payment or other claims of the Customer. Such statutory rights shall take precedence over these Terms where applicable.

11. Warranty and Liability

  • Warranty rights (liability for defects) and liability for other forms of defective performance shall be governed by applicable statutory law, subject to the provisions below.
  • For used goods, warranty claims by Customers acting as Entrepreneurs are excluded. This exclusion does not apply in cases of fraudulent concealment, intent, gross negligence, injury to life, body or health, breach of essential contractual obligations upon which the Customer may rely (cardinal obligations), where product liability laws apply, or where goods have been used in accordance with their intended purpose in a building and the defect has caused damage to that building.
  • The limitations of warranty and liability and any reduction of limitation periods do not apply to claims for damages or reimbursement of expenses by Customers, goods that have been used in accordance with their intended purpose in a building and have caused defects in that building, or existing update obligations in contracts relating to digital products.
  • The limitations of warranty and liability and any reduction of limitation periods also do not apply where mandatory consumer recourse rights exist. This applies in particular to Consumers' claims for damages and reimbursement of expenses, to limitation periods relating to products used in buildings that have caused defects, and to update obligations under contracts relating to digital products.

12. Amendments to the Terms and Conditions

  • The Provider reserves the right to amend these Terms for continuing obligations (i.e. contracts extending over a period of time involving ongoing performance and/or consideration) with effect for the future in the following cases: a) where the amendment is necessary to bring the Terms into compliance with applicable law, particularly where the legal framework changes; b) where the amendment is required to comply with binding court decisions or regulatory requirements; c) where entirely new services, service components or technical or organizational processes require inclusion in the Terms; d) where the amendment is solely beneficial to Customers.
  • The Provider will send the amended Terms to the email address stored by the Customer at least two weeks before they take effect. If a Customer does not object to the amended Terms within two weeks of receiving the email, the amended Terms shall be deemed accepted. The Provider will inform Customers of the consequences of failing to object when notifying them of the amendment. Customers may also expressly agree to the amended Terms.